Service Contracts

An analytical instrument service contract is an agreement to ensure continued maintenance and qualification of their equipment. You are investing in an insurance policy covering all aspects of your instrument service, repair, preventative maintenance, and often qualification. We cover all major chromatographic systems and options such as Headspace, GC, GC-MS, LCs such as Agilent HPLC/UPLC, Waters Acquity, Waters Alliance 2695/90, etc.

✔ Downtime equals lost revenue. With a full coverage and maintenance service agreement, you ensure that your instruments experience little to no downtime.

✔ Ensure that your performance maintenance and validation are scheduled and performed on time.

✔ Guaranteed onsite response times for emergency repair.

✔ Direct 9 am-5 pm expert telephone or video support for all your chromatography instrument questions.

✔ A multi-instrument and/or a multi-year service contract gives you the option of qualifying for larger discounts, which can lead to significant savings long-term.

✔ Fixed annual costs allow for greater predictability and simple budgeting.

*Note: Each service contract will contain varying terms and conditions depending on each customer’s needs.

• Fastest Response Times in the Industry
• Significant Cost Savings Compared to OEMs
• Highly Trained and Skilled Service Team
• Unmatched Customer Service