Service Contracts
What is an analytical instrument service contract?
An analytical instrument service contract is an agreement to ensure continued maintenance and qualification of your equipment. You are investing in an insurance policy covering all aspects of your instrument service, repair, preventative maintenance, and qualification. We offer coverage over all major chromatographic systems such as Agilent and Waters HPLC, and UPLC, as well as Agilent GC systems.
Advantages of a Service Contract
✔ Downtime equals lost revenue. With a full coverage and maintenance service agreement, you ensure that your instruments experience little to no downtime.
✔ Ensure that your preventative maintenance and validation are scheduled and performed on time.
✔ Guaranteed onsite response times for emergency repairs.
✔ Direct 9 am-5 pm expert telephone or video support for all your chromatography instrument questions.
✔ A multi-instrument and/or a multi-year service contract gives you the option of qualifying for larger discounts, which can lead to significant savings long-term.
✔ Fixed annual costs allow for greater predictability and simple budgeting.
Types of Service Contracts We Offer
*Note: Each service contract will contain varying terms and conditions depending on each customer’s needs.
Why Choose ALPHA-1?
- Fastest Response Times in the Industry
- Significant Cost Savings Compared to OEMs
- Highly Trained and Skilled Service Team
- Unmatched Customer Service
